Northvolt
We were tasked with laying the foundation for a possible future training app for Northvolt with the intention that more people will participate in the company's training activities. With the help of service design, we mapped the problem and finally came up with a solution. After the project, we were informed that Northvolt had chosen to further develop our solution.
In order to get the best possible understanding of our target group, we did user research in the form of interviewing several employees at Northvolt. Thanks to the interviews we conducted and the answers we received, we were able to develop a persona.
After the user research and interviewing users, a map was created to show how the user-experience is today.
After mapping users experience and challenges today, the development of a future solution, through process-driven service design were conducted by producing: -Blueprint -Effect mapping -Swim lane -“Future state” journey map
Producing wireframes
By interviewing the target group and based on their answers, the development of the features was started. That way, we got a good foundation to stand on when we developed the personas and the app's content.